Public Service

1. Integrity and Ethical Conduct:

• Honesty: Being truthful and transparent in all dealings.
• Impartiality: Making decisions based on objective criteria, without bias or favoritism.
• Objectivity: basing your judgements on facts and evidence.
• Accountability: Taking responsibility for one's actions and decisions.
• Adherence to the law: Following and upholding the law and ethical codes of conduct.

2. Professional Competence:

• Expertise: Possessing the necessary knowledge, skills, and abilities to perform the job effectively.
• Diligence: Being conscientious and thorough in carrying out duties.
• Efficiency: Using resources wisely and achieving results in a timely manner.
• Adaptability: Being able to adjust to changing circumstances and new challenges.

3. Public Service Orientation:

• Commitment to the public interest: Putting the needs of the community above personal gain.
• Responsiveness: Being attentive and responsive to the needs and concerns of the public.
• Empathy: Understanding and sharing the feelings of others.
• Respect: Treating all members of the public with courtesy and respect, regardless of their background or beliefs.
• Transparency: Being open and accessible in providing information and explaining decisions.

4. Communication and Interpersonal Skills:

• Communication skills: Effectively communicating information to the public and colleagues.
• Listening skills: Actively listening to and understanding the perspectives of others.
• Interpersonal skills: Building and maintaining positive relationships with colleagues and stakeholders.
• Conflict resolution skills: Resolving disputes and disagreements fairly and effectively.

5. Leadership and Management Skills:

• Vision: Having a clear sense of direction and purpose.
• Decision-making: Making sound and timely decisions based on available information.
• Problem-solving: Identifying and solving problems effectively.
• Teamwork: Working collaboratively with others to achieve common goals.